Fast, reliable and efficient – this constitutes good customer service
The Wünsche Group believes customer service is a key quality criterion – for the benefit of both our clients and consumers. We provide roughly 30 million service items each year. We guarantee our clients a response within 24 hours.
This demands efficiently organised and standardised processes, which we are constantly optimising according to the "best case" principle. Our service teams always offer the very best after sales support available – irrespective of whether the problem involves tin cans or electric bicycles.
Further after sales services include:
- Planning service and return rates
- Organising and calculating warranty periods
- Defining spare parts, spare part quantities, timings
- Assessing products
- Controlling and coordinating service contacts
- Managing escalations
The special service demands of promotional items are met with the required forethought.
Our aim is to provide the best possible and the best motivated service. An extensive service network incorporating 38 countries helps us achieve our goal. We provide various service concepts, taking into consideration primarily how to meet all client-specific and legal requirements.